Terms & Conditions

Should you not be satisfied with the product you purchased, you may return it within 10 working days from the date of purchase (i.e. when the package was delivered to you as proven by the delivery slip). In return, you can claim either: (a) the same item in a different size/color (when available), (b) another article, (c) a voucher to be used at a later stage at your conveniece, or a (d) refund.

Should you opt for the refund: you will not be able to modify your choice and will be responsible for returning the no longer wanted item(s), including in case of loss and damage.

Before returning any unwanted items, please notify us by email at vanigliastore@hotmail.com and we will accommodate your request e.g. by sending you a return authorization. In order to speed up the process please indicate "Return Request" in the subject plus your order number. The product must be received by us within 10 days from the date the return was authorized. 

Once you receive the return authorization, please send the item to the following address: BUTNOT STORE - VIA DEI MERCANTI, 41, SALERNO 84121. We strongly recommend the use of a tracked service (Package 3 of the Italian Post Office or swift Express courier service) as you will bear the responsibility for the returned package. 

After ButNot has received the parcel return, and verified that all requirements have been met, you will receive the replacement item or refund. Refund will be made on the credit card or Paypal used for the purchase. We might also, upon request, refund you via bank transfer. In this case you will bear the cost of the transfer. The shipping charges are NOT refundable.

IMPORTANT: Refund will take place upon verification of the state of the returned item. Returned items must be in the original conditions (i.e. not used, washed or altered) including packaging, tag and labels. We will not accept shoes sent in their boxes only, without the additional outer packaging. Refund will include the cost of the item minus the shipping costs.   

Refusal of the purchased merchandised at the time of delivery is not admitted. 


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